Frequently Asked Questions (FAQ)

Ordering

How do I place an order?

Add the desired product to your cart and proceed to checkout. Follow the steps to enter your delivery address and payment method, then confirm your order.

Can I change or cancel my order?

Please contact us as soon as possible via our contact page. As long as your order has not been processed yet, we will do our best to make changes.

Shipping

How long does delivery take?

The average delivery time is 7–14 business days. Once your order has been shipped, you will receive an email with a tracking number.

Can I track my order?

Yes! After shipment, you will receive an email with a tracking link so you can follow the status of your package.

Do you ship across Europe?

Yes, we ship to all EU countries. Shipping costs and delivery times may vary by country.

Returns & Exchanges

What is your return policy?

You can return products within 14 days of receipt, provided they are unused and in their original packaging. View our full return policy for more information.

How do I return a product?

When will I receive my refund?

After receiving and inspecting the returned package, we will process your refund within 5–10 business days to the original payment method.

Payments

What payment methods do you accept?

We accept iDEAL, credit card (Visa/Mastercard), Klarna, and more. All payments are processed securely via Shopify Payments.

Are prices inclusive of VAT?

Yes, all prices on our website are inclusive of VAT.

Products

Are your products suitable for all sports?

Our sports accessories and protective gear are designed for a wide range of sports. Check the product description for specific information per item.

How do I choose the right size?

Each product page includes a size guide. Not sure? Feel free to contact us — we are happy to help.

Contact

How can I get in touch?

You can reach us via our contact page. We typically respond within 1–2 business days.